Looking for a job

Ola Kolade

@olakolade1

Senior ServiceNow Engineer at Goldman Sachs improving enterprise service visibility, integrations, and automation.

At Goldman Sachs, I drive ServiceNow engineering, integration, and automation across enterprise service-management workflows. I refined Event Management to reduce duplicate and low-value alert noise, helping operations teams prioritize service-impacting conditions.

I designed Service Mapping across application entry points and dependent infrastructure, strengthening end-to-end visibility and impact analysis. I also engineered integrations with Jira, BigFix, SailPoint, LDAP/AD, AWS, SCOM, SolarWinds, and SCCM.

At Sentara Health, I improved CMDB reliability through data-quality reviews, remediation, and refined identification and reconciliation rules. I also configured and troubleshot Windows Discovery and automated recurring CMDB maintenance.

Earlier, at Lincoln Financial Group and CVS Health, I developed and administered ServiceNow solutions for ITSM, employee requests, and service catalogs. Before that, at NNPC (Nigerian National Petroleum Corporation), I supported cybersecurity monitoring, security controls, and third-party risk reviews.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Implementation, Automation & Integration Specialist

Current

Goldman Sachs

Aug 2025 - Present (1 year 3 months)

Drive enterprise ServiceNow engineering, integration, and automation across ITSM, ITOM, CMDB, Event Management, Service Mapping, GRC/IRM, HRSD, SPM, and CSM. Optimized Event Management, designed Service Mapping, and engineered integrations with Jira, BigFix, SailPoint, LDAP/AD, AWS, SCOM, SolarWinds, and SCCM.

Senior ServiceNow Developer Consultant / Engineer

Sentara Health

Apr 2022 - Jul 2025 (3 years 3 months)

Delivered senior ServiceNow engineering across ITSM, ITOM, CMDB, Discovery, automation, and platform development. Improved CMDB reliability using CMDB Health dashboards, built GlideRecord and GlideAggregate solutions, and automated recurring maintenance with scheduled jobs.

ServiceNow ITSM ITOM CMDB Discovery CMDB Health and Governance Glide Record GlideAggregate MID Server Update Sets Flow Designer Automation Troubleshooting

ServiceNow Developer / Best Practice Consultant

Lincoln Financial Group

May 2020 - Mar 2022 (1 year 10 months)

Advanced ServiceNow delivery from foundational ITSM administration into structured application development. Improved employee request experience, strengthened inbound data quality with Import Sets and Transform Maps, and automated approval-driven processes with Flow Designer.

ServiceNow ITSM Service Portal Import Sets Transform Maps Flow Designer Scoped Applications UI Policies Data Policies Service Catalog ACLs

ServiceNow Administrator / Developer

CVS Health

Jan 2018 - Apr 2020 (2 years 3 months)

Built a strong ServiceNow engineering foundation across core ITSM processes, administering and configuring Incident, Request, Problem, Change, users, groups, roles, forms, fields, tables, views, and supporting records. Improved incident data capture and analyst usability by redesigning form layouts and field placement.

ServiceNow ITSM Incident Management Request Management Problem Management Change Management Configuration Administration Form Design Access Control

Cybersecurity Specialist / Analyst

NNPC (Nigerian National Petroleum Corporation)

Sep 2015 - Dec 2017 (2 years 3 months)

Monitored enterprise network traffic, endpoint activity, system logs, and SIEM alerts to identify suspicious behavior and potential cybersecurity incidents. Strengthened security controls through firewall, access-control, privileged-account, RBAC, and vulnerability reviews.