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olajide mayowa

@olajidemayowa

Customer Support Officer at Smile Group Luxembourg who achieved 98% customer satisfaction and seeks fintech or crypto support work.

Nigeria

Message

What I'm looking for

I’m seeking a Customer Support Officer role in fintech or crypto where I can bring my banking-grade compliance awareness and digital customer support experience.

At Smile Group Luxembourg, I provided personalized customer support and achieved a 98% customer satisfaction rating. I also delivered educational webinars and workshops that increased customer engagement by 35%.

At Sterling Bank Nigeria, I handled customer complaints, followed up on resolutions, maintained CRM records, and responded to queries on the bank's social media pages. I’m seeking to bring my banking and digital support experience to a fintech or crypto Customer Support Officer role.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / Customer Success Manager

Smile Group Luxembourg

Feb 2025 - Jul 2025 (5 months)

Achieved a 98% Customer Satisfaction Rating and increased customer engagement by 35% through webinars and workshops. Drove a 30% increase in NPS and grew social media engagement by 45%.

Customer Support CRM Social Media Webinars Feedback Management Scheduling

Customer Service Representative

Sterling Bank Nigeria

Jan 2024 - Dec 2024 (11 months)

Handled inbound customer complaints and made outbound follow-up calls to ensure resolution. Updated CRM records and managed the bank's social media pages.

Customer Support Complaint Resolution CRM Social Media Outbound Calls

School Teacher

Kristal Schools

Communicated clear objectives to diverse students and adapted explanations to different learning needs. Prepared and graded assessments with strong attention to detail.

Communication Skills Adaptability Assessments Attention To Detail