Olaide Owolabi
@olaideowolabi
I lead customer service and branch operations teams that improve retention, revenue, and service quality.
NigeriaWhat I'm looking for
At Spectrum Innovation Technology, I lead branch customer service and sales operations, resolve escalations in real time, and coach a team of 50+ staff. I used customer data analysis to increase revenue by 30% while maintaining consistent customer-first service standards.
I also manage inventory across 300+ items, reducing discrepancies by 25% and stock obsolescence by 30%. My monthly KPI reporting helps management identify service gaps and drive continuous improvement.
Previously at Moheef Ventures and Prince Ebeano Supermarket, I improved workflows, reduced service-related losses, strengthened stock controls, and supported service quality through audits. I was recognized with Most Productive Staff of the Year and Most Productive Branch of the Year in 2023.
Experience
Work history, roles, and key accomplishments
Branch Manager
Spectrum Innovation Technology
Jul 2021 - Present (5 years 1 month)
Lead day-to-day customer service and sales operations, resolving escalated issues and supervising a team of 50+ staff. Drove a 30% increase in revenue through customer data analysis and reduced inventory discrepancies by 25%.
Client Operations Manager
Moheef Ventures
May 2019 - Jun 2021 (2 years 1 month)
Managed frontline customer operations and service workflows, improving productivity by 20% and reducing service-related losses by 10%. Coached team performance and implemented data-driven stock rotation plans.
Inventory & Quality Assurance
Prince Ebeano Supermarket
Jan 2017 - Dec 2018 (1 year 11 months)
Maintained end-to-end stock records and reconciled physical inventory against system data to ensure 100% accuracy. Partnered with department heads on audits to uphold operational integrity and service quality.
Education
Degrees, certifications, and relevant coursework
IRGIB-Africa University
Bachelor of Business Administration, Business Administration
Grade: Second Class Upper Division
Bachelor of Business Administration degree with Second Class Upper Division.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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