Open to opportunities

Oladotun Atere

@oladotunatere

I resolve high-volume customer issues across phone, chat, email, and social channels with fast, accurate follow-through.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve high-volume inquiries across phone, chat, and email, use customer service tools effectively, and deliver fast, accurate, customer-first resolutions.

I've supported customers at Auscare Australia Ltd across 300+ daily phone calls, live chats, emails, and social media messages, serving as a reliable first point of contact for service issues and inquiries.

I take ownership from first contact through resolution, achieving 95%+ first-contact resolution and reducing average response time by 60%. I document every interaction in Zendesk and manage follow-ups accurately across high-volume channels.

Previously, I scheduled follow-ups and resolved inquiries for 400+ prospects and clients daily at Maranatha Outreach Centre. At Betterlending Company Ltd, I guided clients through registration, verification, and account documentation while maintaining secure, retrievable records.

I'm comfortable working remotely with Zendesk, CallTools, CRM tools, Google Workspace, phone, live chat, email, and Zoom. I balance efficient problem-solving, clear communication, and appropriate upselling with a customer-first approach.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Auscare Australia Ltd

Apr 2024 - Jun 2026 (2 years 2 months)

Handled 300+ inbound and outbound calls, live chats, emails, and social media messages daily, resolving customer inquiries and service issues. Achieved 95%+ first-contact resolution and exceeded SLAs by 40%.

Zendesk Phone Support Live Chat Email Support Upselling Remote Work

Appointment Setter

Maranatha Outreach Centre

Apr 2023 - Mar 2024 (11 months)

Served as first point of contact for 400+ prospects and clients daily by phone, resolving inquiries and scheduling follow-ups. Managed documentation and follow-up for every call, ensuring accurate records and smooth handoffs.

Phone Support Scheduling Documentation De escalation Problem Solving

Telesales Associate

Betterlending Company Ltd

Jul 2022 - Feb 2023 (7 months)

Supported 350+ inbound and outbound calls daily, guiding clients through registration, verification, and account documentation. Maintained accurate client records using CRM and Zendesk tools and consistently exceeded performance targets.

CRM Zendesk Inbound Calls Outbound Calling Documentation Performance Targeting