At Ubiquity, I handled customer inquiries, requests, and issues by telephone and assisted customers with orders. I also handled customer complaints promptly and professionally.
At Concentrix, I answered customer questions and resolved issues by phone, email, and live chat. I supported customers with product selection, orders, billing inquiries, and returns, keeping call duration under eight minutes for 90% of calls.
At GCB Bank, I assisted customers with account opening and closing, loan applications, and new services. I also explained banking products and services and handled escalated calls using my knowledge of banking policies.
My earlier experience includes supporting ABA therapy sessions at Therakidz Accra, contributing to editorial work at Asaase Radio, and coordinating office records and schedules at Millban Services.
