Open to opportunities

Ogorchukwu Molokwu

@ogorchukwumolokwu

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Customer support specialist with expertise in client success management.

Nigeria

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What I'm looking for

I am looking for a role that allows me to leverage my customer support skills in a dynamic environment, focusing on client success and team collaboration.

I am a dedicated customer support specialist with a strong background in providing exceptional service and support to clients. With a Bachelor of Science in Physics from the University of Port-Harcourt and various certifications, including Microsoft Azure Fundamentals and Customer Success Manager Level 1, I have developed a solid foundation in both technical and customer service skills.

Throughout my career, I have worked with reputable organizations such as Fouani Nigeria Limited and Cornerstone Education Management, where I honed my abilities in resolving technical issues, onboarding new clients, and creating training materials. My experience has equipped me with the skills to manage customer relationships effectively, ensuring that clients receive timely support and access to services. I am currently expanding my expertise as an Administrative Assistant at PQLife, where I continue to enhance my organizational and communication skills.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

PQLife

Jan 2024 - Present (1 year 6 months)

Prepared quotes and invoices, managed customer information in CRM, coordinated schedules and meetings, provided administrative support, and ensured excellent customer service.

Administrative Support CRM Management Scheduling Data Entry Customer Service Communication Skills

Customer Support Representative / Customer Success Manager

Cornerstone Education Management

Jan 2023 - Jan 2024 (1 year)

Provided prompt customer support, liaised with finance for payment processing, onboarded new clients, created training videos, ensured timely access to services, and collaborated with team members for onboarding new hires.

Customer Support Onboarding Training Payment Processing Communication Skills Team Collaboration Customer Success Management Problem Solving

Customer Support/Sales Specialist

Fouani Nigeria Limited

Jun 2021 - Jan 2023 (1 year 7 months)

Provided primary customer support to internal and external customers, maintained technical expertise of services and products, resolved technical issues, managed customer files, and escalated grievances. Responsible for order adjustments and regular updates on product availability.

Customer Support Technical Troubleshooting Order Management Database Management Communication Skills Problem Solving Customer Relationship Management Product Knowledge

Education

Degrees, certifications, and relevant coursework

SUCCESS HACKER

Certification, Customer Success Management

2024 - 2024

Certified Customer Success Manager Level 1 (CCSM), focusing on customer success strategies and best practices.

Microsoft

Certification, Information Technology

2022 - 2022

Achieved Microsoft Azure Fundamentals certification, demonstrating foundational knowledge of cloud services and how those services are provided with Microsoft Azure.