At Nationwide Loans USA, I verified information for loan applications and explained loan options, interest rates, repayment terms, and eligibility requirements. I addressed customer objections and worked toward call volume, lead generation, and sales targets.
At Divine Word International, I handled customer inquiries and complaints through phone, email, and other channels. I processed requests and orders, recorded information accurately, and followed up through completion.
At More Than Conquerors College, I supported clients by responding to correspondence, scheduling appointments, directing visitors, and maintaining service records. I also shared recurring feedback with management to help improve student and parent satisfaction.
My customer service experience includes inbound and outbound call handling, objection handling, de-escalation, and CRM software. I completed Dakins Foreign Customer Service Training in empathetic listening, emotional communication, and mediation.
