Oghenero Donatus Aborigho
@oghenerodonatusabori
I resolve high-volume customer inquiries, streamline executive operations, and turn data into actionable insights.
NigeriaWhat I'm looking for
I've supported Everything OK International Co LTD by resolving over 100 customer inquiries weekly while maintaining a 95% customer satisfaction rate. I also collected feedback that helped improve service quality and reporting accuracy by 15%.
As an Executive Virtual Assistant at S.H.E, I manage inboxes and calendars, draft more than 30 business emails monthly, and facilitate up to 15 video meetings each month. I conduct online research, collect data, and maintain metric-tracking spreadsheets.
With an MBA in Finance and training in virtual assistance and data analytics, I bring customer support, CRM, data analysis, Excel, SQL/MySQL, Power BI, and dashboard reporting capabilities to remote teams.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant
S.H.E
Sep 2024 - Present (2 years 1 month)
Provided executive support including inbox and calendar management, online research, and data collection. Drafted and responded to over 30 business emails monthly and facilitated up to 15 video meetings monthly.
Customer Service Representative
Everything OK International Co LTD
Feb 2021 - Aug 2024 (3 years 6 months)
Resolved over 100 customer inquiries weekly, maintaining a 95% satisfaction rate. Collected and reported customer feedback, leading to a 15% improvement in service quality and reporting accuracy.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Masters of Business Administration, Business Administration
Pursued a Masters of Business Administration at Ahmadu Bello University.
Ambrose Alli University
Bachelor of Science, Business Administration
Earned a Bachelor of Science in Business Administration from Ambrose Alli University.
ALX Africa
Virtual Assistant Training and Data Analytics, Virtual Assistant Training and Data Analytics
Completed Virtual Assistant Training and Data Analytics certification through ALX Africa.
TS Academy
Data Analytics, Data Analytics
Completed Data Analytics training at TS Academy.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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