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Adewale Obajimi

@adewaleobajimi

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Operations analyst driving efficiency, risk management, and data-informed underwriting decisions.

Finland

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What I'm looking for

I seek a role in insurance operations or underwriting where I can apply data-driven process improvements, strengthen risk controls, mentor teams, and deliver measurable operational efficiencies.

I am an operations analyst with over five years' experience in the insurance sector, specializing in policy underwriting, operational risk management, and process improvement. I combine data analysis, quality assurance, and cross-functional collaboration to ensure timely policy processing and effective complaint resolution.

I have led training initiatives, implemented controls such as checklists and random sampling, and supported improvement projects to boost operational performance. With hands-on IT experience in Active Directory and server administration and a background in customer service and administration, I bring a practical, systems-oriented approach to solving operational challenges.

Experience

Work history, roles, and key accomplishments

Current

Head, Policy Underwriting

Current

AXA Mansard Insurance Plc

May 2018 - Present (7 years 5 months)

Led policy underwriting operations across processing centers, improving operational risk management and ensuring timely delivery of policy documents while managing second-level complaint resolutions and training initiatives.

Underwriting Risk Management Data Analysis Quality Assurance Process Improvement Reporting Team Leadership Training

IT Infrastructure Officer

AXA Mansard Insurance Plc

Jan 2016 - May 2018 (2 years 4 months)

Provided first-level IT support and administered core infrastructure including Active Directory, Exchange Server, file servers, and endpoint solutions to maintain reliable operations.

Active Directory Endpoint management IT Support Troubleshooting Systems Administration Incident Management

Customer Service Officer

United Bank for Africa Plc

Jan 2014 - Jun 2015 (1 year 5 months)

Managed customer engagement, cross-sold products using CLV insights, handled CRM-tracked complaints, and reactivated dormant accounts to boost engagement and revenue.

Customer Service CRM Customer Segmentation Benchmarking Communication

Administrative Assistant

Wavesat Telecommunications Limited

Aug 2012 - Dec 2014 (2 years 4 months)

Coordinated scheduling, document management, office inventory, travel bookings, and fleet support while maintaining SOPs to ensure consistent administrative operations.