At SportyBet Nigeria, I handle 60–100 live chat and email enquiries daily while maintaining a 90% customer satisfaction rating. I also handle 50–100 customer calls daily, resolving account and payment issues and sharing feedback on recurring problems.
I document customer interactions in the CRM and escalate complex cases to the appropriate team. My support work spans phone, live chat, and email.
Previously, I reviewed customer and loan documentation at Transnnet Financial and conducted phone verifications. At Union Bank of Nigeria PLC, I handled inbound and outbound calls, guided customers through loan applications, and verified KYC documents.
