Meltus Amasiaku

I’m an experienced Customer Support professional with 5+ years of experience across banking, fintech, betting, and digital platforms. My career has focused on helping customers resolve issues efficiently while delivering professional, empathetic, and reliable service across phone, email, and live chat.

I started my customer service career in banking with Guaranty Trust Bank, where I handled 60+ customer requests daily, supported account and transaction enquiries, investigated complaints, and collaborated with internal teams to resolve issues. I was recognized as Best Agent – Inbound Team for outstanding customer service performance.

I later progressed through Customer Service and Senior Customer Support roles at SportyBet, where I handled 100+ customer interactions daily and eventually became a Team Coach. I coached and mentored 8+ support associates, conducted quality reviews, monitored CSAT, AHT and resolution rates, and worked with leadership to improve support processes.

I also gained remote experience through Digital Witch Community and 1win, strengthening my skills in CRM management, call handling, ticket resolution, escalation, and remote collaboration.

I’m passionate about customer experience, problem-solving, communication, and continuous learning. I enjoy working with technology and customer support tools such as Zendesk, Salesforce, HubSpot, Zoho CRM, Intercom, Freshdesk, ClickUp, Notion, and Asana.

I’m particularly interested in remote Customer Support, Customer Service, Call Centre, and support operations opportunities where I can use my experience to improve customer satisfaction and contribute to a high-performing team.