Odysseas Pastrikos

Customer Support professional with nearly 4 years of experience in hotel technology SaaS, supporting a portfolio of 21,800+ properties across Europe. Proven ability to resolve complex technical issues involving XML/JSON APIs, onboard new clients, and train/mentor colleagues on intricate software systems. Strong communication skills with a genuine passion for mentoring and helping people get the most out of technology.

I troubleshoot complex technical issues involving XML/JSON API integrations between PMS and RMS systems (Opera, Protel, Fidelio, Duetto, Ideas) and the channel manager, including connectivity to third-party OTAs like Booking.com, Expedia, Vrbo, Aibnb, Hotelbeds, and Trip.com. I guide property managers on best practices for applying pricing strategies within the software to optimize revenue performance.

I also onboard new clients and train colleagues with structured materials, acting as a liaison between clients and internal development. I manage and prioritize high-volume client communications (Freshdesk) and serve as a dedicated Customer Success/Support point of contact for key hotel chain accounts (account management), ensuring a seamless, consistent experience across properties.