Open to opportunities

Odin Thams

@odinthams

Message

I build B2B client relationships and lead seamless account onboarding.

Greece

Message

What I'm looking for

I'm looking to build strategic client relationships, lead onboarding and service delivery, and contribute to business growth in a fast-paced international environment.

At Ford Pro, I manage B2B client relationships across its business solutions portfolio and lead strategic onboarding for new business accounts. I coordinate cross-functional teams, resolve client issues, and develop retention, expansion, and upselling strategies.

Previously at Sitel and Teleperformance in Athens, I supported customers, handled escalations, monitored service quality, coached agents, and contributed to data-driven service improvements. I also scheduled teams, trained new hires, and provided technical troubleshooting.

Alongside client operations work, I run a domain sales and business development business, sourcing and reselling premium domain names through the GoDaddy marketplace. I bring healthcare education, multilingual communication, CRM documentation, and cross-cultural collaboration to client-focused service delivery.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Ford Pro

Mar 2024 - Present (2 years 5 months)

Manage and nurture B2B client relationships across Ford Pro's business solutions portfolio. Lead strategic onboarding processes for new business accounts, ensuring seamless implementation and client satisfaction.

Account Management B2B Sales Client Onboarding CRM Strategic Planning Cross functional Coordination

Education

Degrees, certifications, and relevant coursework

Norwegian Healthcare Program

Healthcare Education, Healthcare

Completed a comprehensive healthcare education program in the Norwegian system, developing an understanding of healthcare systems, patient care, and professional practices.