At Amdocs Mexico, I lead cross-functional IT projects and software releases across development, testing, QA, and operations. I manage teams of 10+ professionals using Agile and Scrum to keep delivery on time and on budget.
I previously provided PMO governance across unit and account programs, supporting audits, project controls, risk reporting, contingency planning, and auditable delivery practices. I also coordinated application vulnerability remediation through prioritization, stakeholder follow-up, and closure.
At NTT DATA Services Mexico, I led Service Managers supporting healthcare clients and managed major incidents, problem management, change management, and CAB meetings. I configured and supported ServiceNow and Remedy for ITIL-aligned service processes while maintaining HIPAA confidentiality and compliance.
My foundation in service operations includes production support, employee training, client service leadership, KPI action plans, and DMAIC-based continuous improvement. I work fluently in Spanish and English, with Portuguese proficiency.
