Carlos Gonzalo Herran Guerrero

Served as quality-control bridge between engineering teams and executive Shiproom for Windows OS release cycles, preparing decision-ready bug documentation. Managed out-of-cycle emergency bug submissions and maintained release coordination within Windows Servicing Department.

Managed financial governance across 13 concurrent IT projects, tracking burn rates and budget consumption. Escalated budget variances to VP leadership and optimized resource allocation to keep spending within approved limits.

Spearheaded operational workstreams for North America's enterprise transformation to a Network-as-a-Service model. Directed global New Service Introductions and architected customer metrics aligned with TSIA frameworks.

Governed UAT for a multi-year global SAP ERP migration across Americas and Europe, maintaining operational continuity. Validated Golden Transactions during Go-Live Windows and managed transport incidents and cutover activities.

Managed programs in automotive chord manufacturing.

Managed programs in electronic manufacturing.

Coordinated quality assurance in a BPO environment.

Led global UI platform release cycle for Windows OS upgrade promotions, ensuring seamless deployment and cross-regional alignment. Enhanced platform stability by managing technical bug triaging and backlog grooming, and co-designed weekly reporting for OS adoption metrics.

Served as Business Liaison for a web-based returns management platform used by retailers across Latin America. Governed product backlog and change management for platform updates, ensuring cross-functional alignment.

Completed a Master of Business Administration (MBA) in June 2024.

Earned a Bachelor of Science in Industrial Engineering in April 2012.

Completed studies in Electronics and Communications in December 2006.

Earned a certification in IT Project & Program Management.

Earned the Scrum Foundation Professional Certificate (SFPC).