Open to opportunities

Omar Alavez Sanchez

@omaralavezsanchez

Message

I lead digital IT support operations for reliable customer-facing enterprise platforms.

Mexico

Message

What I'm looking for

I’m looking to lead IT service delivery and technical support teams in digital or enterprise environments, improving operational stability, customer experience, incident response, and continuous service transformation through Agile and Scrum.

At Citi, I lead IT service delivery and Level 2 technical support for high-availability digital, customer-facing platforms. I coordinate incident resolution with engineering teams, manage escalations, and protect service continuity in global enterprise environments.

Previously at Tech Mahindra, I progressed through technical support, team leadership, and associate management roles, leading bilingual and cross-functional support teams.

I bring extensive operations and customer-support experience, including service desk, call center, and operational supervision roles. I’m focused on building high-performing teams, operational excellence, customer experience, and continuous improvement through Agile and Scrum.

Experience

Work history, roles, and key accomplishments

Current

Digital Client Support Manager

Current

Citi

Nov 2022 - Present (3 years 9 months)

IT Service Delivery and Technical Support Manager with experience leading support teams in high-availability digital environments. Skilled in managing Level 2 support operations, coordinating incident resolution with engineering teams, and maintaining service continuity for customer-facing platforms.

I have led cross-functional teams responsible for diagnosing complex technical issues, managing s

Technical Support Management Liderazgo De Equipos Multidisciplinarios Level 2 Support Technical Incident Response Team Leadership Customer Support Operations