Steven Ruiz
@stevenruiz
I lead multi-site retail banking teams to grow lending, revenue, and client relationships.
United StatesWhat I'm looking for
I've led high-volume retail banking operations at Sunwest Credit Union, MidFirst Bank, and Desert Financial Credit Union, driving lending, deposit, sales, and client experience performance while maintaining compliance.
I develop teams through coaching, performance management, and succession planning, and use branch metrics, community outreach, and relationship building to identify growth opportunities and improve service.
Experience
Work history, roles, and key accomplishments
Branch Manager
Sunwest Credit Union
Sep 2025 - Present (1 year)
Lead daily branch operations for a high-volume banking center, overseeing sales production, member experience, operational efficiency, and compliance standards. Coach and develop branch employees to exceed lending, deposit, and service performance goals.
Multi Banking Center Manager
MidFirst Bank
May 2023 - Sep 2025 (2 years 4 months)
Managed operations and performance across multiple banking centers, ensuring achievement of revenue, deposit, lending, and client experience goals. Led multi-site teams through coaching, performance management, succession planning, and employee development initiatives.
Branch Manager
Desert Financial Credit Union
May 2016 - Aug 2022 (6 years 3 months)
Directed branch operations including sales management, staff development, operational controls, and member service delivery. Led teams through organizational changes, digital transformation initiatives, new product rollouts, and operational process enhancements.
Built and managed client relationships by identifying financial needs and recommending banking, lending, and deposit solutions. Supported branch growth through new account acquisition, loan referrals, and relationship deepening strategies.
Education
Degrees, certifications, and relevant coursework
Scottsdale Community College
Bachelor's, Business Administration
Pursuing a Bachelor's degree in Business Administration, expected completion in May 2026.
Verrado High School
High School Diploma, General Studies
Earned a high school diploma from Verrado High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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