Octavia Grozea

Served as main point of contact for North Germany and Scandinavia industrial filtration offers, managing contract updates, client compliance checks, and special negotiations. Supported order-to-delivery compliance, pricing/discount updates, invoice follow-up, complaints/reclamations, and documentation for international deliveries.

Coordinated communication with corporate clients to resolve complaints related to invoices, warranties, repairs, transport, and contractual clause breaches. Helped ensure delivery deadlines and supported production planning and internal complaints operations improvements.

Provided support for Vodafone Deutschland employees, including archiving documents for reimbursements, reporting training/accommodation costs, and assisting with the internal employee platform. Updated employment contract annexes and prepared business trips and related administrative documentation.

Supported the sales and backoffice teams for implementing the Google Rating platform by preparing and reviewing contract-related documentation and checking ratings through reporting databases. Conducted client verification steps and contributed to continuous improvement training on internal processes.

Coordinated activities for the German logistics team of German automakers by resolving logistical and planning issues and supporting supply chain functionality. Acted as main logistics point of contact for Volkswagen, Opel, and Skoda teams and handled administrative tasks including contract negotiations with business partners.

Managed coordination for the German logistics team of German automakers, handling administrative tasks and assisting with contract negotiation and implementation with business partners. Resolved logistical and planning issues and served as the main logistics contact for Volkswagen, Opel, and Skoda teams.

Led the Backoffice team to optimize departmental management, providing administrative and HR support and updating employment contract annexes. Organized team training sessions, supported employee procedures, collaborated cross-departmentally, and resolved complaints related to invoices and services.

Worked on an Amazon project supporting legal entities as part of the complaints department for appliance/electronics orders. Resolved order, delivery, and product issues through clear customer communication and collaborated with internal departments to improve customer experience and processes.

Recovered defective electronic products from legal entities and coordinated transportation and compensation as part of the return process. Communicated with clients and business partners and ensured compliance with quality standards and internal procedures.

Provided German language training at Heidi Kindergarten.

Activities and societies: Lucrare de Disertație: Exproprierea pentru cauza de utilitate publica (Drept Procesual Civil).

Postuniversitary Master’s degree (Facultatea de Drept), specializing in European legislation and judicial career. Thesis focused on expropriation for public utility purposes (Civil Procedural Law).

Activities and societies: Lucrare de Licență: Recidiva (Drept Penal).

Undergraduate degree (Facultatea de Drept) in criminal law. Thesis addressed recidivism (Criminal Law).

Secondary education at Colegiul Național Johannes Honterus in Brașov.