Open to opportunities

Obinna Madububa

@obinnamadububa

Message

I’m a patient support and operations specialist focused on safe enrollment, scheduling, and high-volume resolution.

Nigeria

Message

What I'm looking for

I’m looking for a healthcare- or service-focused role where I can manage high-volume support, coordinate complex scheduling/enrollment, and use CRM/EHR systems to ensure safe, compliant outcomes with a people-first team.

I’m a versatile Patient Support & Operations Specialist with extensive experience in clinical enrollment, complex scheduling, and high-volume conflict resolution. I bridge the gap between technical systems and end-users to ensure 100% adherence to safety and data privacy standards, while providing empathetic, accurate, and efficient support.

In remote healthcare roles, I manage high-risk medication workflows by guiding doctors and designees through enrollment, resolving account access issues, training pharmacists on system workflows, and verifying mandatory safety steps before authorization. I maintain precise CRM records to meet regulatory requirements and uphold high-integrity EHR updates with strict privacy protocols.

Experience

Work history, roles, and key accomplishments

Healthcare Communicator

Inizio Engage

Jan 2025 - Apr 2026 (1 year 3 months)

Managed high-volume patient, provider, and pharmacy inquiries to ensure strict adherence to safety protocols for high-risk medication. Guided enrollment and resolved account access issues, trained pharmacists on prescription corrections, and maintained compliant CRM records to verify required safety steps before authorization for release.

Prescription Correction Workflows Data Privacy Compliance Pharmacy Authorizations

Call Center Representative

Arik Air

Apr 2022 - Jun 2025 (3 years 2 months)

Handled an average of 60 inbound and outbound calls daily, delivering proactive rebooking solutions during flight disruptions and resolving baggage and billing grievances with a 96% First Call Resolution (FCR) rate. Managed flight reservations and secure payment processing using GDS platforms, while maintaining CRM records and meeting AHT and CSAT performance targets.

Call Center Operations Flight Reservation GDS Systems Payment Processing Passenger Rebooking First Call Resolution (FCR)Performance Metrics (AHT CSAT)

Patient Support Representative

BAYADA Home Healthcare

Aug 2024 - Jan 2025 (5 months)

Served as a primary liaison between families and healthcare providers to support seamless patient care. Executed complex scheduling, onboarded new patients, maintained privacy-compliant EHR records, and resolved high-volume phone concerns while coordinating updates with multidisciplinary teams.

Patient Onboarding Complex Scheduling Privacy & Compliance Phone Based Customer Support