Open to opportunities

Obaseki Christabel

@obasekichristabel

I resolve customer issues and grow engagement across financial services, real estate, and digital communication channels.

Nigeria

Message

What I'm looking for

I'm looking for a client-facing role where I can resolve customer issues, educate clients on products and services, build lasting relationships, and support business growth.

At Ishiagu Microfinance, I handle customer enquiries, complaints, and escalations across phone, email, and face-to-face channels. I also educate clients on digital platforms, services, and product benefits while maintaining accurate interaction records and compliance standards.

I've used Zoho CRM and 3CX to log, track, and manage high-volume customer interactions efficiently, consistently exceeding customer satisfaction targets.

Previously, as a Brand Ambassador at Tweak Real Estate Firm Limited, I engaged prospective clients through presentations, events, social media, and product discussions to build interest, strengthen relationships, and support conversion.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ishiagu Microfinance

Jan 2025 - Present (1 year 7 months)

Serve as the first point of contact for customer enquiries, complaints, and escalations across phone, email, and face-to-face channels, ensuring requests are acknowledged and resolved within set timelines or escalated appropriately. Deliver customer education sessions and product demonstrations, helping clients understand digital platforms, services, and product benefits to support business develo

Active Listening Customer Education Relationship Building Cross Selling Audience Engagement Zoho CRM 3CX