Obah Prince

I’m an IT Support Specialist with over 7 years of hands-on experience delivering technical assistance in academic and professional environments. I focus on troubleshooting hardware, software, and network issues to keep systems stable, minimize downtime, and maintain high user satisfaction.

In my recent TechLab contractor work with BYU-Pathway Worldwide, I supported 20+ users daily with a 95%+ first-contact resolution rate. I also configured and pre-staged lab systems for daily readiness and diagnosed TechLab cloud server issues, reducing downtime by 30% to protect continuous access to academic resources.

Previously, as IT Manager (Hybrid) at Top Archive Limited, I led and supervised a team of 15 IT staff and improved service delivery efficiency by 25%. I reduced downtime by 30% through workstation, server, and network troubleshooting, implemented system upgrades to increase operational efficiency by 20%, and coordinated large-scale data entry work with 100% accuracy.

I’ve also driven Electronic Document Management Systems (EDMS) success as an IT Support / EDMS Project Supervisor, spearheading implementations that improved document workflow efficiency by 40%. I’ve managed digitization and indexing at massive scale, supervised data entry teams, built training and documentation to reduce onboarding time by 30%, and ensured on-time EDMS delivery while training and supporting 100+ end users across multiple channels.