Nyuma Marega

Managed customer orders, including packing, preparing for shipping, and sealing parcels. Handled returns, issued refunds, exchanged damaged products, and analyzed returns data.

Maintained library organization by tidying shelves and books, and organized book clubs and educational workshops. Assisted customers in finding books, checked stock, and managed returned items.

Maintained kitchen cleanliness and safety, including washing dishes, sanitizing surfaces, and waste disposal. Supported chefs with basic food preparation and managed deliveries.

Provided advice, information, and assistance to callers, addressing queries, requests, orders, and complaints. Accurately recorded call details and escalated priority issues.

Served as the primary point of contact for clients and internal staff, directing them to appropriate personnel. Demonstrated excellent communication skills and professionalism while advising customers on products and services.

Activities and societies: Work Experience in Travel and Tourism Sector, Carrying out activities and modules where we work as a team of two, one being a Customer and the other person the travel agent.

Studied Travel and Tourism, including modules on work experience within the sector. Gained practical skills through activities such as role-playing customer and travel agent scenarios.

Achieved 3 GCSEs, including English (Grade 4) and Maths (Grade 4). Developed foundational academic skills across various subjects.