Open to opportunities

Nyuma Marega

@nyumamarega

Message

Former Travel and Tourism student seeking a Customer Service role.

United Kingdom

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and dynamic environment, where I can grow and contribute to the team's success.

I am a former Travel and Tourism student from Sandwell College, where I developed a strong foundation in customer service and teamwork. My educational journey has equipped me with excellent time management skills and the ability to adapt to various challenges in a work setting. I am a flexible and hardworking individual, dedicated to achieving my goals and targets.

Throughout my work experience, I have honed my skills in administrative procedures while consistently delivering high-quality customer service. I thrive under pressure and prioritize my tasks effectively to meet deadlines. My ambition drives me to play a vital role in decision-making processes, adding significant value to any business I am part of.

Experience

Work history, roles, and key accomplishments

Packer/Return

Capita/Teachers Roman Originals

Jan 2023 - Present (2 years 8 months)

Managed customer orders, including packing, preparing for shipping, and sealing parcels. Handled returns, issued refunds, exchanged damaged products, and analyzed returns data.

order fulfillment Shipping Returns Processing Inventory Management Data Analysis Customer Service Quality Control

Library Assistant

Peters Book

Jul 2022 - Present (3 years 2 months)

Maintained library organization by tidying shelves and books, and organized book clubs and educational workshops. Assisted customers in finding books, checked stock, and managed returned items.

Library Management Inventory Checking Data Entry Communication Research Problem Solving

Kitchen Porter

Off to Work

Jan 2021 - Present (4 years 8 months)

Maintained kitchen cleanliness and safety, including washing dishes, sanitizing surfaces, and waste disposal. Supported chefs with basic food preparation and managed deliveries.

Food Safety Waste Management Equipment Maintenance Food Preparation Inventory Receiving Teamwork

Call Centre

Hermes

Jan 2021 - Present (4 years 8 months)

Provided advice, information, and assistance to callers, addressing queries, requests, orders, and complaints. Accurately recorded call details and escalated priority issues.

Customer Service Data Entry Communication Problem Solving Active Listening CRM Software

Helpdesk Assistant

Premier Inn

Jan 2020 - Present (5 years 8 months)

Served as the primary point of contact for clients and internal staff, directing them to appropriate personnel. Demonstrated excellent communication skills and professionalism while advising customers on products and services.

Customer Service Communication Client Relations Problem Solving

Education

Degrees, certifications, and relevant coursework

Sandwell College

BTEC Level 4 Diploma, Travel and Tourism

Activities and societies: Work Experience in Travel and Tourism Sector, Carrying out activities and modules where we work as a team of two, one being a Customer and the other person the travel agent.

Studied Travel and Tourism, including modules on work experience within the sector. Gained practical skills through activities such as role-playing customer and travel agent scenarios.