Open to opportunities

Nyeidah User

@nyeidahuser

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Junior in Supply Chain and Operations Management with 4+ years experience.

United States

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What I'm looking for

I am looking for a role that values clear communication and offers opportunities for growth in supply chain and operations.

I am a dedicated Supply Chain and Operations Management junior with over four years of experience in customer service and operations. My journey has equipped me with a strong foundation in data entry, CRM tools, and effective communication, ensuring that I can contribute positively to any team.

Throughout my time at Walmart and McDonald's, I honed my skills in managing customer interactions, processing transactions, and implementing process improvements. I am committed to maintaining accurate records and providing exceptional service, which I believe are crucial for successful operations management.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Walmart

Jan 2023 - Present (2 years 8 months)

Handled returns, exchanges, and inquiries with empathy and accurately processed sales, refunds, and inventory updates using POS systems. Logged interactions and resolutions to support policy updates and service tracking.

Inventory Management Conflict Resolution

Crew Member

McDonalds

Jan 2021 - Jan 2023 (2 years)

Provided fast, friendly service in a high-volume environment and accurately processed orders at the counter and drive-thru. Maintained smooth operations by following company procedures and prepared food quickly while keeping quality consistent.

Customer Service Order Processing Food Preparation Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

Western Governors University

B.S. in Supply Chain Management, Supply Chain Management

2024 -

Pursued a Bachelor of Science in Supply Chain Management, gaining expertise in logistics, operations, and inventory control. Developed strong analytical and problem-solving skills applicable to complex supply chain challenges.