Nyarie Mafunga

I'm currently managing e-commerce operations and business operations at Kasi Active, maintaining product data, inventory, pricing, PDPs, and launch merchandising. I also build segmented, automated and personalised email campaigns that support conversion and customer retention.

At Secret Sales.com, I managed end-to-end customer relationships for a high-volume luxury fashion marketplace. I resolved complex returns, refunds, delivery disputes and seller escalations while coordinating with partner brands, logistics, operations and finance teams.

Across Bella Ling and Carabella Gifts, I've managed key accounts, Shopify stores, product listings, fulfilment, inventory and customer communications. I've used campaign and sales performance reporting, A/B testing, user behaviour analysis and email marketing to improve commercial and customer outcomes.

My background also includes luxury content creation and influencer marketing collaborations with brands including Misguided, Primark and Meshki. I bring experience across luxury fashion, FMCG and digital retail, with a focus on brand-led marketing and high-touch customer journeys.