Open to opportunities

Valentina Lopez

@valentinalopez2

Ecommerce & digital delivery manager with 7+ years leading multi-market platform launches and trading operations for luxury brands.

United Kingdom

Message

What I'm looking for

I’m looking for a role where I can lead ecommerce and digital delivery end-to-end—driving multi-market launches, governance, and trading performance—within a cross-functional team that values clear reporting, stakeholder alignment, and customer-ready operations.

I’m an ecommerce and digital delivery professional with 7+ years leading multi-market platform launches, trading operations, and cross-functional programme delivery for luxury fashion and beauty brands. I translate commercial objectives into structured delivery plans, then build the governance and reporting needed to keep complex customer-facing work on time and on budget.

In my recent roles, I led ecommerce launches and operational stabilisation for multi-country LATAM growth, coordinating localisation, CRM, fulfilment, and customer-service readiness. I run delivery cadences, track risks and dependencies, and turn onsite and acquisition data into trading and CRM priorities—using tools like GA4, Contentsquare, SAP reporting, and Tableau.

I’ve also supported enterprise relaunches end-to-end (requirements, UAT, training, and post-go-live issue resolution) and acted as a primary operational contact for partner service escalations. My foundation spans platform operations and merchandising enablement across brands, supported by ecommerce tooling such as SAP Hybris/Commerce Cloud, Shopify, Adobe AEM, Magento, and CRM/customer service platforms.

Experience

Work history, roles, and key accomplishments

Current

Ecommerce Partnerships Consultant

Current

Freelance

Apr 2026 - Present (3 months)

Advises premium hospitality, lifestyle, and wine clients on ecommerce and digital growth strategy, translating commercial objectives into proposals, budgets, timelines, and success measures. Manages creator and partner relationships end-to-end and delivers post-campaign reporting.

E commerce Strategy Digital Strategy Proposal Development Budgeting Creator Relationships Partner Relationship Management Post Campaign Reporting

Ecommerce Manager

Puig

Jun 2025 - Mar 2026 (9 months)

Led the on-time ecommerce launch and operational stabilisation of Loto del Sur across Chile and Mexico, coordinating product setup, localisation, CRM, fulfilment, and customer-service readiness. Built performance reporting and owned the annual trading and launch calendar for major campaign periods.

Product Setup Product Localisation CRM Asana GA4 ContentSquare SAP Reporting Trading Calendars CRM Priorities

Ecommerce Executive

Puig

Jan 2025 - Jun 2025 (5 months)

Managed integrated LATAM launch calendars across product data, digital assets, localisation, inventory, and CRM for concurrent seasonal campaigns. Maintained readiness trackers and escalated cross-functional risks to support go-live delivery.

SAP Hybris PIM DAM Asana LATAM Launch Calendars Product Data Management Digital Asset Management Product Localisation Inventory Management CRM Management

Ecommerce Operations Executive

Harrods

Apr 2022 - Dec 2024 (2 years 8 months)

Supported Harrods' 2024 ecommerce relaunch from requirements capture through UAT, training, and post-go-live issue resolution. Acted as primary operational contact for Farfetch Partner Service and led cross-functional forums to track risks to closure.

UAT training coordination Farfetch Partner Support Jira Zendesk Salesforce Asana Tableau Reporting Customer Service Operations

Digital Coordinator

Escentric Molecules

Aug 2021 - Mar 2022 (7 months)

Managed UK and EMEA Shopify operations across product launches, onsite content, SEO/SEM, promotions, and customer service. Delivered anniversary and M+ collection activity, coordinating email via Klaviyo, digital/POS assets, and event support.

Shopify SEO SEM Promotion Customer Service Operations Klaviyo Digital and POS Asset Coordination Event Support

Ecommerce Merchandising Assistant

Tiffany & Co.

Sep 2020 - Aug 2021 (11 months)

Supported content, translation, and onsite merchandising across nine regional ecommerce websites for EMEA. Used recurring reporting to identify at-risk stock and adjust onsite presentation, supporting availability and revenue.

Content Support translation support performance reporting

Wholesale Assistant (Global Accounts)

Erdem

Jan 2019 - Jan 2020 (1 year)

Managed key account and OTB budget responsibilities across six annual showrooms in Paris and New York as a wholesale assistant. Supported wholesale and showrooms operations through global account and budget management activities.

Key Account Management Wholesale Operations Showroom Coordination Global Accounts Event Support

Wholesale & Ecommerce Intern

JW Anderson

Jan 2018 - Jan 2019 (1 year)

Supported six annual market cycles in a wholesale and showroom coordination role, plus ecommerce internship responsibilities. Helped run Farfetch black-and-white operations and supported collaboration launches.

Wholesale Operations Showroom Coordination E commerce Support Market Cycle Support Farfetch Operations Converse Collaboration UNIQLO Collaboration

Fashion Styling & Production Assistant

Freelance

Jan 2014 - Jan 2018 (4 years)

Provided editorial and commercial production support as a fashion styling and production assistant for clients including Dazed/1 Granary, ODDA, Fashion for Relief, and Osman. Delivered ongoing freelance production assistance across supported projects.

Fashion Styling Editorial production Commercial Support