Nyaradzai Tawonezvi
@nyaradzaitawonezvi
Technical and Operational Risk Officer with experience in managing compliance-related issues
What I'm looking for
I am a seasoned technical and operational risk officer with a strong background in managing compliance-related issues, risk identification, and mitigation. My experience spans across various roles in the telecommunications industry, including Technical and Operational Risk Officer, Team Leader, and Technical Expert. I have a proven track record of successfully implementing risk management activities, ensuring business practices comply with key statutory instruments, and promoting compliance with internal policies.
I have a strong understanding of risk management techniques and standards, and I am well-versed in benchmarking with other corporates for best practices. My expertise includes risk register development, project risk issue tracking, and staff training to increase risk management awareness. I am also skilled in preparing timely risk management reports for executive management and conducting research on the latest risk management techniques and standards.
In addition to my technical expertise, I possess excellent leadership and communication skills, with experience in supervising teams and liaising with stakeholders to achieve business objectives. I am a results-driven professional with a strong passion for delivering high-quality results and exceeding expectations.
Experience
Work history, roles, and key accomplishments
Technical and Operational Risk Officer
TelOne
Jul 2023 - Present (1 year 10 months)
Responsible for identifying, quantifying, and monitoring risk management activities to ensure compliance with statutory instruments and internal policies. Develops risk registers, prepares management reports, and oversees staff training to enhance risk awareness.
Team Leader: Network Performance & Customer Complaints
Telecel
Jul 2012 - Jan 2023 (10 years 6 months)
Supervised a team to produce KPIs for network performance, investigated quality issues, and managed customer complaints. Provided daily QOS data to the regulator and recommended solutions for network improvements.
Technical Expert Network Performance
Telecel
Jan 2009 - Jul 2012 (3 years 6 months)
Measured system performances, collected statistics for network elements, and compiled reports for trend analysis. Monitored KPIs and liaised with billing to ensure data validity.
Technical Expert Operation and Maintenance Centre
Telecel Zimbabwe
Jan 2003 - Jan 2009 (6 years)
Led a team monitoring the GSM network, handled fault reporting, and compiled performance reports. Ensured compliance with ISO certification and developed training materials.
Technical Specialist Switching
Telecel Zimbabwe
Jul 1998 - Jan 2003 (4 years 6 months)
Managed routing administration, switch database changes, and troubleshooting. Ensured interconnection with other networks and maintained signaling databases.
Telecoms Consultant
Telectrical Services
Jul 1998 - Jul 1998 (0 months)
Identified and procured Strowger Exchange equipment for a Telone tender, ensuring compliance with project specifications.
Switch Technician
PTC (Telone)
Feb 1994 - Jul 1996 (2 years 5 months)
Managed switching operations on various exchanges, including installation and commissioning of switch components. Monitored network performance and handled subscriber complaints.
Education
Degrees, certifications, and relevant coursework
Nyaradzai hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Browse remote talentTech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Nyaradzai?
You can contact Nyaradzai and 90k+ other talented remote workers on Himalayas.
Message NyaradzaiFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
