At C & Z Investments Private Limted, I work on telecommunications customer experience management, including Service Operations Center dashboard development and ZTE VMAX deployment and testing. I also provide ZTE VMAX customer training and monitor and report KQI and KPI performance.
At ZTE Corporation, I analyzed service and experience degradation using VMAX, supported troubleshooting, and prepared reports on customer complaints and proactive service issues. At Econet Wireless Zimbabwe, I worked on core network optimization, network performance, and Apple device testing, and supported 5G deployment testing and device network adaptation.
