Larry Official

Supported embedding risk management practices, conducting risk assessments, and ensuring effective controls. Led core infrastructure risk initiatives across critical operational services, ensuring operational stability and alignment with Group COO priorities.

Managed end-to-end controls, governance, and assurance practices to support CIO Enabling Services. Provided control support for Group Incident Management reviews, ensuring timely report sign-offs.

Provided Risk expertise and peer reviews within Technology Resilience, ensuring operational continuity. Led risk mitigation efforts for change management, reducing exposure to cyber threats and improving resilience across key infrastructure projects.

Provided regulatory surveillance and compliance oversight across Treasury functions, ensuring adherence to regulatory requirements. Owned and managed the Data Risk & Control profile for Corporate Treasury, overseeing KRIs for Model and Data risks using the SUMMIT tool.

Led process optimisation and pricing simplification efforts, collaborating with Project Lab colleagues. Provided technical support and defect resolution to improve accuracy and operational efficiency.

Investigated regulated and non-regulated complaints, delivering fair outcomes aligned with financial conduct standards. Applied analytical techniques to identify root causes and implement control improvements.

Delivered user stories and testing scripts across multiple projects via active stakeholder engagement. Collaborated with Agile team and business SMEs to create justifiable business cases.

Designed and implemented bespoke billing reports and system improvements to reduce manual errors. Led documentation and control enhancements for Business Services aligned with ISO9001 standards.

Delivered transactional banking services with high regulatory compliance and adherence to GDPR. Handled CHAPS, BACS, FPS, and store reconciliations.

Resolved customer queries and complaints in line with SLAs, quality standards and FCA regulations. Modelled strong stakeholder relationships and promoted customer trust and retention.

Currently undertaking a Level 4 Data Analysis Apprenticeship to develop advanced skills in data interpretation and analysis. This program focuses on practical application of data tools and techniques.

Undertook studies for the ACCA qualification, gaining comprehensive knowledge in accounting and finance. Focused on developing skills essential for a career in financial management and auditing.

Pursued a Master of Business Administration, focusing on advanced business principles and management strategies. Developed expertise in various aspects of business operations and leadership.