NYaKiNa NYaKiNa
@nyakinanyakina
Aspiring customer service professional focused on client success.
KenyaWhat I'm looking for
I am an adaptable customer service and digital engagement professional with hands-on experience supporting clients, managing social content, and resolving complex inquiries with empathy and clarity.
At Copia Kenya I served as a Social Media Representative and Customer Care Associate, where I created and scheduled content, monitored trends to boost engagement, and consistently delivered prompt support that achieved 95% customer satisfaction.
My background includes education and outreach roles — from teaching primary school to interning on conservation education — which strengthened my communication, documentation, and cross-functional collaboration skills.
I am eager to apply my analytical mindset, customer-first approach, and willingness to learn to an internship or entry-level role focused on customer experience, business operations, or financial services.
Experience
Work history, roles, and key accomplishments
Social Media Representative
Copia Kenya Limited
Oct 2023 - Jun 2024 (8 months)
Created and scheduled engaging social content and optimized performance, increasing audience engagement while aligning strategy with company goals through cross-functional collaboration.
Customer Care Associate
Copia Kenya Limited
Apr 2021 - Oct 2023 (2 years 6 months)
Delivered inbound customer support achieving 95% satisfaction, resolved complex inquiries with empathy, and documented feedback to drive service and product improvements.
Primary School Teacher
Pola Junior School
Jan 2021 - Mar 2021 (2 months)
Designed and delivered lesson plans that improved student performance, maintained accurate records, and collaborated with staff to enhance teaching methods.
Intern
Giraffe Centre
Apr 2019 - Aug 2019 (4 months)
Supported educational conservation programs, assisted in creating outreach materials, conducted research, and maintained records for conservation projects and public events.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Science, Wildlife Management and Conservation
Completed a Bachelor of Science in Wildlife Management and Conservation with coursework focused on wildlife ecology and conservation practices.
Ngiya Girls
Kenya Certificate of Secondary Education, Secondary Education
Completed the Kenya Certificate of Secondary Education demonstrating secondary education preparedness for tertiary studies.
Availability
Location
KenyaAuthorized to work in
Job categories
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