Open to opportunities

Nwosu Chukwuebuka Franklin

@nwosuchukwuebukafran

Message

Operations and Project Coordinator who builds structured systems, training, and stakeholder alignment.

United States

Message

What I'm looking for

I’m looking for a remote role where I can own operations and project execution—building clear workflows, coordinating stakeholders, and improving training and communications with structured documentation and CRM-driven outreach.

I’m an Operations and Project Coordinator with multi-industry remote experience, focused on workflow management, stakeholder coordination, and executive communications. I design structured systems that improve operational efficiency and deadline accountability, while translating real business needs into clear documentation and action-ready plans.

Most recently, I lead remote learning and enablement work—owning end-to-end course development in Trainual (LMS) and partnering with Operations and SMEs to validate onboarding, compliance, and role-based training. I’ve also driven growth and advocacy communications as a Community Manager, launching and scaling LinkedIn presence and planning end-to-end events, while supporting outreach with Apollo CRM and content workflows in Notion.

Experience

Work history, roles, and key accomplishments

Current

Community Manager

Current

OPTIP

Sep 2025 - Present (10 months)

Led multi-channel communications across Circle, LinkedIn, and email to drive member engagement and audience growth. Planned and executed OPTIP’s annual conference and supported advocacy outreach using Apollo CRM and Notion workflow systems.

Community Management Social Media Management Email Campaigns Event Planning Apollo CRM Notion

Junior Project Manager

Translayte (BDXL Ltd)

Aug 2024 - Sep 2025 (1 year 1 month)

Managed translation projects end-to-end by verifying customer orders and files, selecting vendors, and coordinating delivery to meet deadlines. Oversaw multiple concurrent orders while ensuring profitability and escalating issues as needed.

Customer Order Management Vendor Management Project Coordination Scheduling Customer Escalation Multitasking

I.T Project Management Trainee

Stanix Consult

May 2025 - Aug 2025 (3 months)

Completed an intensive project management boot camp and led the delivery of a web-based community platform MVP (PathPal) within a 6-week timeline. Coordinated cross-functional execution using Agile/Scrum ceremonies and produced core project documentation.

Project Planning Agile Scrum Sprint Ceremonies PRDs Stakeholder Registers RACI Matrices Backlog Management Jira Slack Zoom Canva Documentation

Assistant Project Manager

Promoton LLC

Sep 2023 - May 2024 (8 months)

Coordinated project agendas, meetings, and events and helped maintain project and content management systems. Built onboarding documentation and LMS materials, created ClickUp project timelines, and supported hiring processes that improved cold-caller success rates by 15%.

Project Coordination Content Management SOP Development ClickUp Canva Presentations

Virtual Assistant

Liberty Bark LLC

Apr 2023 - Sep 2023 (5 months)

Provided backend operational support by using the Gingr system to process new customer registrations and uploaded dog files according to SOPs. Managed invoicing and checkouts, booked reservations, and sent daily service and medical report cards.

Virtual Assistance Customer Registration File Management Invoicing Reserving Gingr Reporting (Dog And Medical Report Cards)Client Communication

Virtual Assistant

Promoton Digital Pros

Mar 2023 - Apr 2023 (1 month)

Managed onboarding of call center agents and handled community post moderations. Conducted lead research and cold emailing via HubSpot and supported administrative outreach and brochure design work.

Agent Onboarding Community Moderation Lead Research Cold Emailing HubSpot Administrative Support Brochure Graphic Design

Virtual Assistant (Digital Marketing)

AECSPOT

Dec 2022 - Feb 2023 (2 months)

Managed publicity and supported social media operations including creating channels, weekly uploads, and community post moderation. Developed marketing strategy and performed SEO optimization using Yoast.

Social Media Marketing Content Publishing Community Moderation Marketing Strategy SEO Optimization Yoast

Virtual Customer Support Representative

StudentHustle NG

Jan 2021 - Dec 2021 (11 months)

Provided customer support across chat, email, and calls, helping resolve tickets and improving customer transactions. Maintained strong customer relationships with a reported 70% retention rate and documented daily transaction issues and resolutions.

Customer Support Ticket Resolution Chat Support Email Support Phone Support Business Process Improvement Customer Retention Documentation