Open to opportunities

Nwizugbe Doris

@nwizugbedoris

Message

I resolve customer inquiries and complaints through clear, empathetic live chat and service support.

Nigeria

Message

What I'm looking for

I’m seeking a remote live chat support role where I can resolve customer inquiries, communicate clearly, learn new support tools, and contribute to customer satisfaction as part of a collaborative remote team.

At Landmark Africa Hotel and Resort, I handle guest inquiries, concerns, service requests, and complaints while keeping customer information accurate and coordinating resolutions across departments.

Previously, as Hospitality Assistant Manager at De Waves Palace Suite, I supervised daily service operations, guided team members, and supported customers through difficult situations with patience and professionalism. With over seven years in customer-facing hospitality roles plus training in computer science and cybersecurity, I’m ready to bring strong written communication, research, and digital support skills to a remote live chat role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Landmark Africa Hotel and Resort

Dec 2023 - Present (2 years 9 months)

Provides professional and responsive customer service to guests and clients, addressing inquiries, requests, concerns, and service-related issues. Handles complaints calmly and professionally while maintaining accurate customer information and collaborating with departments to ensure smooth service delivery.

Customer Service Complaint Handling De escalation Customer Information Management Multitasking Collaboration Written Communication CRM