Gbemisola Coker
@gbemisolacoker
Dedicated Customer Success Representative focused on enhancing customer satisfaction.
What I'm looking for
I am a dedicated and customer-focused Customer Success Representative with a strong ability to build relationships, resolve issues, and enhance customer satisfaction. My experience at Multichoice Group has equipped me with the skills necessary to ensure customers receive top-tier support and guidance. I am passionate about delivering value-driven solutions that align with customer needs and business goals.
Throughout my career, I have been known for my empathy, patience, and proactive approach to creating exceptional customer experiences. I have successfully handled customer inquiries through various channels, including emails, phone calls, and web chats. My ability to generate leads and close sales has consistently resulted in a high success rate, ensuring that I meet and exceed customer expectations.
Experience
Work history, roles, and key accomplishments
Customer Success Representative
MULTICHOICE GROUP NIG
Feb 2021 - Present (4 years 4 months)
Dedicated Customer Success Representative skilled in building relationships and enhancing customer satisfaction. Experienced in managing customer inquiries through various channels and providing technical support using CRM tools. Proven ability to generate and close leads effectively.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science in Education, Accounting Education
Completed a Bachelor of Science in Education with a focus on Accounting Education, equipping with the necessary skills to teach and manage educational environments effectively.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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