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Gbemisola Coker

@gbemisolacoker

Dedicated Customer Success Representative focused on enhancing customer satisfaction.

Nigeria

What I'm looking for

I seek a role that allows me to leverage my customer success skills in a dynamic environment, focusing on relationship building and problem-solving.

I am a dedicated and customer-focused Customer Success Representative with a strong ability to build relationships, resolve issues, and enhance customer satisfaction. My experience at Multichoice Group has equipped me with the skills necessary to ensure customers receive top-tier support and guidance. I am passionate about delivering value-driven solutions that align with customer needs and business goals.

Throughout my career, I have been known for my empathy, patience, and proactive approach to creating exceptional customer experiences. I have successfully handled customer inquiries through various channels, including emails, phone calls, and web chats. My ability to generate leads and close sales has consistently resulted in a high success rate, ensuring that I meet and exceed customer expectations.

Experience

Work history, roles, and key accomplishments

MN
Current

Customer Success Representative

MULTICHOICE GROUP NIG

Feb 2021 - Present (4 years 4 months)

Dedicated Customer Success Representative skilled in building relationships and enhancing customer satisfaction. Experienced in managing customer inquiries through various channels and providing technical support using CRM tools. Proven ability to generate and close leads effectively.

Education

Degrees, certifications, and relevant coursework

Lagos State University logoLU

Lagos State University

Bachelor of Science in Education, Accounting Education

Completed a Bachelor of Science in Education with a focus on Accounting Education, equipping with the necessary skills to teach and manage educational environments effectively.

Tech stack

Software and tools used professionally

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Gbemisola Coker - Customer Success Representative - MULTICHOICE GROUP NIG | Himalayas