At Dreamport, I support customers by phone, email, and live chat, resolving account, booking, and payment issues. I manage customer records and subscriptions in a custom CRM, and process transactions, renewals, and refunds.
I also built and launched FRXfinder, a SaaS application on the Shopify App platform, with tiered subscription plans and metered billing. I implemented the subscription lifecycle, including sign-up, usage tracking, upgrades, and billing, and handled cloud hosting and deployment using AWS services, MongoDB Atlas, and Vercel.
