Open to opportunities

George jessica

@georgejessica

Customer support professional specializing in Shopify, E-commerce, DTC, B2C, B2B and SaaS to resolve issues fast to improve customer satisfactions.

Nigeria

Message

What I'm looking for

I’m looking to join a fast-paced team where customer satisfaction and operational excellence are priorities, using my experience in SaaS and e-commerce support to resolve complex issues quickly, communicate clearly, and continuously improve the customer experience.

I’m a customer-focused support professional with over five years of experience across SaaS platforms, e-commerce brands, and hospitality services. I’m known for delivering clear, empathetic support while keeping communication organized and timely.

In Shopify-based roles, I supported customers with orders, payments, shipping, refunds, and damaged items. I use order management and payment systems to investigate issues and provide accurate resolutions, especially during normal and peak sales periods.

In customer success and SaaS specialist work, I managed CRM and helpdesk systems and handled high-volume inquiries. I supported onboarding, account setup, login issues, feature navigation, and subscription management, while troubleshooting problems, escalating technical issues when needed, and documenting feedback for continuous improvement.

I also bring hospitality-style care from virtual assistant and Airbnb property support, managing guest communications, reservation inquiries, calendar updates, and smooth check-in/check-out experiences. I consistently collect user feedback, coordinate with fulfillment partners when necessary, and maintain brand tone and professionalism to protect customer satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Rotate Ltd

Jan 2024 - Jan 2025 (1 year)

Supported users of a SaaS productivity application by handling inquiries via email and chat. Managed onboarding, feature explanations, account access issues, and troubleshooting, collecting feedback and addressing recurring issues to improve retention and satisfaction.

SaaS Support Email Chat Support Onboarding Account Access Technical Troubleshooting Feedback Collection Retention

Customer Support Representative

Berlin Eleganz

Jan 2023 - Jan 2025 (2 years)

Assisted customers with order tracking, shipping delays, returns, refunds, and product-related inquiries for an e-commerce brand. Coordinated with fulfillment partners to resolve delivery issues while maintaining a professional brand tone and timely responses.

E commerce Support Shipping Delay Resolution Returns Email Chat Support Customer Satisfaction

Customer Support & Outreach Representative

Kobo360

Jan 2023 - Jan 2024 (1 year)

Provided customer support and outreach for a digital productivity application. Supported onboarding questions and feature explanations, gathered user feedback, and reported common concerns to improve product and customer experience.

Customer Support User Onboarding Troubleshooting Customer Outreach Feedback Collection Account Support

Customer Support Specialist

Ethermail

Jan 2022 - Jan 2023 (1 year)

Provided customer and user-facing support for Ethermail’s communication and email engagement platform. Supported onboarding, account setup, login issues, feature navigation, and subscription management, escalating technical issues and documenting feedback for product improvement.

SAAS Customer Support Onboarding & Support Account Management Feature Navigation Subscription Management Technical Escalation User Feedback

Virtual Assistant / Customer Support

Gray Homes

Jan 2022 - Jan 2023 (1 year)

Managed customer and administrative support for Airbnb property listings using booking and property management platforms. Handled guest communications, reservation inquiries, calendar updates, and issue resolution to ensure smooth check-in/check-out and accurate recordkeeping.

Airbnb Support Calendar Updates Issue Resolution Customer Service

Customer Success Representative

NovaCart Solutions

Jan 2021 - Jan 2022 (1 year)

Delivered ongoing customer support for multiple SaaS platform e-commerce brands, managing CRM and helpdesk workflows. Handled high-volume questions for order processing, shipping updates, returns/refunds, damaged items, and product inquiries while maintaining professional communication.

Customer Success SaaS Support CRM Management Order Processing Shipping Returns Troubleshooting

Customer Support Representative

NovaCart Solutions

Jan 2019 - Jan 2021 (2 years)

Provided customer support for Shopify-powered online stores, handling inquiries on orders, payments, shipping, refunds, and damaged items. Investigated issues using order management/payment systems and delivered accurate resolutions during normal and peak sales periods.

Customer Support Shopify Email Chat Support Order Management Refunds Active Listening