At SO&U, I supported customers using a cloud-based SaaS platform, helping with account management, billing, troubleshooting, and product navigation. I resolved 160 customer cases weekly and maintained 95%+ customer satisfaction.
I also managed Shopify and Shopify Plus workflows for orders, refunds, and returns, while keeping billing and logistics aligned. I supported customers across multiple countries and time zones and contributed to internal knowledge resources by documenting recurring problems.
At Remote Revolution, I delivered phone, email, and live chat support to 50+ customers daily and managed 150+ tickets weekly. I partnered with sales, operations, and logistics teams to resolve service issues and fulfillment bottlenecks.
At Spinn Private Limited, I provided voice and chat support for billing, account access, and refund requests. I documented customer feedback in Salesforce and Zendesk to help product teams prioritize new features.
