Monica User
@monicauser
Operations Specialist with analytical and problem-solving skills
What I'm looking for
As a detail-oriented and analytical professional, I have honed my skills in operations and marketing across various industries. With experience in managing projects, providing operational support, and developing marketing strategies, I am confident in my ability to drive results and improve processes. My strong communication skills and proficiency in Microsoft Office have enabled me to effectively collaborate with cross-functional teams and provide exceptional customer service.
In my previous roles, I have demonstrated my ability to think critically and solve problems efficiently. I am well-versed in managing multiple tasks and prioritizing deadlines to ensure seamless operations. With a strong foundation in economics and a passion for coding, I am excited to leverage my skills and experience to drive growth and innovation in a dynamic environment.
With a proven track record of building strong relationships with clients and stakeholders, I am confident in my ability to provide exceptional customer service and drive business results. I am excited to bring my skills and experience to a new challenge and contribute to a team that values innovation, collaboration, and excellence.
Experience
Work history, roles, and key accomplishments
Operations Specialist
ACAMS
Jun 2022 - Mar 2023 (9 months)
Acted as primary point of contact for escalated issues and inquiries from clients, providing prompt and effective resolutions to maintain high levels of customer satisfaction. Managed the IBF-STS funding project, including handling funding submissions and liaising with Institute of Banking and Finance.
Marketing Associate
Stay Japan KK
Jun 2018 - Feb 2022 (3 years 8 months)
Developed and executed comprehensive marketing plans for hotels in line with company objectives. Conducted market research and analyzed industry trends to identify potential target markets and optimize promotional strategies.
Operation Team Intern
Stay Japan KK
Jun 2018 - Sep 2018 (3 months)
Managed reservations through calls, emails, and online booking platforms. Responded to guest inquiries and addressed any concerns or special requests.
Education
Degrees, certifications, and relevant coursework
Monica hasn't added their education
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