Open to opportunities

Nur Ta'anin

@nurtaanin

Message

I resolve omnichannel customer issues and priority escalations while consistently meeting service goals.

Indonesia

Message

What I'm looking for

I'm looking for an exciting global opportunity where I can grow professionally, deliver high-quality customer support, handle complex customer needs, and contribute proactively to team goals.

At Concentrix Indonesia, I handle daily customer inquiries and resolve issues across in-app, WhatsApp Call, and email channels.

I'm trusted with priority customers and complex escalations, helping ensure issues are resolved smoothly while meeting high performance standards and business goals.

I adapt quickly to changing processes, new tools, and channel shifts, from standard in-app support to priority queues and WhatsApp Voice/Call operations. I work proactively with minimal coaching and contribute to team objectives through reliable service quality.

Previously, as a Group Leader with Kampus Mengajar at SD BOPKRI Sidomulyo 2, I implemented work programs and coordinated a group.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Concentrix Indonesia

Nov 2024 - Present (1 year 10 months)

Handles daily customer inquiries and resolves issues across multiple channels including In-App, WhatsApp Call, and Email, consistently meeting or exceeding business goals. Trusted to handle priority customers and adapts quickly to new operational processes and channel shifts.

Customer Service In App Support WhatsApp Operations Priority Customer Handling Problem Solving