Fitrotud Diniyah
@fitrotuddiniyah
I resolve e-commerce and telecommunications customer issues across chat, email, social media, and calls.
IndonesiaWhat I'm looking for
I've supported customers at PT Transcosmos Indonesia, Mitracomm Ekasarana, and VADS Indonesia across e-commerce and telecommunications environments. I handle logistics, transaction, account, and service-related issues through live chat, email, social media, and calls.
I investigate concerns, coordinate resolutions, document issues requiring follow-up, and work closely within changing tools, workflows, and SOPs. I'm comfortable supporting customers in Indonesian and professional working English.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
PT Transcosmos Indonesia
Jan 2025 - Jun 2026 (1 year 5 months)
Provided live-chat support to international customers regarding logistics issues and general buyer concerns. Resolved customer issues while following established procedures and service standards.
Education
Degrees, certifications, and relevant coursework
Sekolah Tinggi Pariwisata AMPTA Yogyakarta
Bachelor's Degree, Hospitality and Tourism
Graduated with a Bachelor's degree in Hospitality and Tourism from Sekolah Tinggi Pariwisata AMPTA Yogyakarta in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Job categories
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