NR

Looking for a job

Nupur Ruchandani

@nupurruchandani

Product Support Technician at TouchBistro who troubleshoots POS, payments, servers, and restaurant networks.

At TouchBistro Inc, I supported restaurant POS environments by troubleshooting software, iOS devices, servers, networks, payment terminals, and peripherals. I administered Cisco Meraki networks and analyzed system logs and SQL queries to investigate connectivity, synchronization, and application issues.

As a member of the PULSE Committee, I worked with Development and Professional Services to investigate high-priority production bugs, sharing logs and reproduction steps to support root-cause identification. Earlier, at Shijay Control Systems, I designed VFD control panels and supported commissioning and troubleshooting for industrial electrical and automation systems.

Experience

Work history, roles, and key accomplishments

TI

Product Support Technician

TouchBistro Inc

Feb 2025 - Aug 2026 (1 year 6 months)

Provided technical support for TouchBistro POS environments, troubleshooting software, iOS devices, servers, networking, and payment terminals. Administered Cisco Meraki networks and performed remote diagnostics, root-cause analysis, and log analysis.

SS

Technical Support Engineer

Shijay Control Systems

Sep 2020 - Aug 2021 (11 months)

Designed VFD control panels, MCC/control circuits, and power/control wiring, including AutoCAD Electrical schematics. Performed VFD parameterization, motor commissioning, functional testing, and troubleshooting for industrial automation systems.

VFD AC and DC Motors Motor Control Control Design Industrial Automation AutoCAD Electrical PLC Interlocks Protection Device Selection Contactors Relay Circuit Breakers Industrial Instrumentation Electrical Troubleshooting Preventive Maintenance Technical Documentation

Education

Degrees, certifications, and relevant coursework

UW

University of Windsor

Master of Engineering, Electrical & Computer Engineering

2021 - 2023

Pursued a Master of Engineering in Electrical and Computer Engineering, focusing on advanced topics in electrical and computer systems.

IJ

IIIT Jabalpur

Python Programming, Python Programming

2020 - 2020

Completed advanced Python programming training with hands-on experience in object-oriented programming, data structures, and algorithms.

GU

Gujarat Technical University

Bachelor of Engineering, Electronics & Communication Engineering

2016 - 2020

Earned a Bachelor of Engineering in Electronics and Communication Engineering, covering core principles of electronics and communication systems.

Tech stack

Software and tools used professionally

Salesforce

Zendesk

Jira

Python

C

MATLAB

Grafana

Wireshark

Ubuntu

Linux

iOS

macOS

Windows

SQL

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

70k+ INR

Social media

Job categories

Product Support Technician Technical Support Engineer

Skills

Technical Support POS systems Network Troubleshooting Cisco Meraki TCP IP DHCP DNS VLAN LAN WAN Wireless Networking Server Administration Root Cause Analysis Log Analysis SQL Payment Terminals

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