Looking for a job

Numan Afzal

@numanafzal

Message

I'm a Public Administrator, Customer success manager and a project manager based in Pakistan

Pakistan

Message

What I'm looking for

Looking for a Project Manager role where I can take full ownership of delivery. I have hands-on experience across e-commerce, property operations, and HR, and I am now ready to focus entirely on project management. I work well under pressure, build solid processes, and deliver. Looking for a role with room to grow.

I'm a Public Administrator, Customer Success Manager, and Project Manager based in Pakistan, passionate about enhancing organizational efficiency and driving growth. With over a decade of diverse experience, I bring a comprehensive background in public administration, human resources management, and CSM.

As a highly skilled and results-driven professional, I excel in developing and implementing effective policies and procedures, streamlining operations, and fostering organizational growth. My exceptional leadership, communication, and problem-solving abilities have consistently contributed to creating positive and productive work environments.

I thrive on managing complex projects, nurturing talent, and ensuring compliance with regulatory requirements. My goal is to leverage my expertise to support companies in achieving their strategic objectives while maintaining a strong focus on customer success and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Self-Employed Consultant

Current

Self-Employed

Jan 2022 - Present (4 years 5 months)

Provided project management, tax filing, financial documentation, and general admin consulting across client engagements. Delivered SEO content and social media support that improved organic reach and audience engagement.

Project Management Tax Filings Financial Documentation Admin Consulting SEO & Content Social Media Management Audience Engagement

Project & Operations Manager

Redbrick Lettings

Apr 2023 - Sep 2025 (2 years 5 months)

Sole remote Project/Operations Manager managing 44+ residential properties, handling tenant onboarding, maintenance coordination, rent reconciliation, and client relations. Designed SOPs to remove operational bottlenecks, tracked budgets/timelines with risk registers, and delivered KPI reports to UK stakeholders to scale without added complexity.

Risk Register Rent Reconciliations Property Management Tenant Onboarding Maintenance Coordination SOP Development Budgeting KPI Reporting Client Relations Process Improvement

Project & HR Manager

Signature Labels

Apr 2023 - Sep 2025 (2 years 5 months)

Led a TikTok Live commerce project from scoping through delivery, building the team, setting plans, and hitting monthly targets within 3 months. Grew organic traffic by 30% and moved target keywords from page 3 to page 1 within 90 days via on-page and off-page SEO, and set up the HR function from scratch including job descriptions, recruitment, payroll, conflict resolution, and capacity planning.

Project Management TikTok Live Commerce Shopify E commerce SEO (On page Off page)Keyword Ranking Organic Traffic Growth HR Setup Recruitment Payroll Capacity Planning

Administrative Intern

Deputy Commissioner Office

Jan 2022 - Feb 2022 (1 month)

Handled citizen feedback portal tasks and helped tighten administrative processes within a busy public-sector office.

Citizen Feedback Portals Public Sector Administration Data Handling Stakeholder Support Administrative Process Improvement Process Documentation Process documentation

Freelance Consultant

Self Employed

Jan 2017 - Jan 2020 (3 years)

Provided project management, tax filing support, financial documentation, and general admin consulting across multiple client engagements. Ran SEO content and social media, contributing to improvements in organic reach and audience engagement.

Tax Filings SEO content Project Management Financial Documentation Administrative Consulting SEO Content Social Media Management Client Delivery Reporting

Self-Employed Consultant

Self-Employed

Jan 2017 - Jan 2020 (3 years)

Project Management Tax Filings Financial Documentation Admin Consulting SEO & Content Social Media Management Audience Engagement

Human Resources Manager

M/S United Builders

Jan 2015 - Jan 2017 (2 years)

Ran HR operations independently, including recruitment, payroll, onboarding, and conflict resolution, improving new-hire retention by 15% and maintaining employee satisfaction at 95%. Centralized HR data controls to cut administrative errors by 30% and produced financial reports that helped reduce costs by 5% and improve management transparency.

HR Operations Recruitment Payroll Onboarding Conflict Resolution Retention Improvement HR Data Controls Financial Reporting Cost Reduction Employee Satisfaction

Assistant Manager

M/S United Builders

Jan 2014 - Jan 2015 (1 year)

Supported day-to-day operations, administrative coordination, and financial paperwork for a contracting business. Identified and prepared government tender bids for civil and electrical infrastructure projects and coordinated with contractors, suppliers, and procurement teams to meet deadlines and requirements.

Operations Support Tender Bidding Proposal Preparation Contract Administration Procurement Coordination Civil Infrastructure Electrical Infrastructure Financial Paperwork Supplier Coordination Deadline Management

Public Sector Intern

Deputy Commissioner Office

Jan 2022 - Present (4 years 5 months)

Handled tasks for a citizen feedback portal and supported improvements to administrative processes within a busy public-sector office.

Public Sector Operations Documentation

Education

Degrees, certifications, and relevant coursework

The Islamia University

MA, Public Administration

2020 - 2022

Grade: Gold Medalist

Activities and societies: Organised the UNDP Sustainable Development Goals Conference (speaker coordination, logistics, stakeholder engagement). Active member of the Student Research Society; contributed to policy research on public administration reform.

Earned an MA in Public Administration (2020–2022) and received a gold medal for the highest academic distinction in the program. Conducted research and contributed to policy-focused activities through the Student Research Society.

The Islamia University

Master of Arts (MA), Public Administration

2020 - 2022

Grade: Gold Medalist

Activities and societies: Organised the UNDP Sustainable Development Goals Conference; active member of the Student Research Society contributing to policy research on public administration reform.

Earned an MA in Public Administration from The Islamia University (2020–2022), graduating with the programme’s highest academic distinction. Organized the UNDP Sustainable Development Goals Conference at the university and contributed to policy research through the Student Research Society.

The Islamia University

BA, Sociology and International Relations

2016 - 2018

Activities and societies: Attended seminars on Pakistan’s foreign policy and public governance. Participated in community outreach and student-led initiatives focused on civic awareness and social development.

Completed a BA in Sociology and International Relations (2016–2018), building foundational knowledge in governance, policy analysis, and international affairs. Developed interest in administrative reform through coursework and seminars, with a goal of pursuing the Civil Services (CSS) examination.

The Islamia University

Bachelor of Arts (BA), Sociology and International Relations

2016 - 2018

Activities and societies: Attended seminars on Pakistan’s foreign policy and public governance; participated in community outreach and student-led civic awareness initiatives.

Completed a BA in Sociology and International Relations at The Islamia University (2016–2018). Built a foundation in governance, policy analysis, and international affairs with an interest in administrative reform and the Civil Services (CSS) examination.