Ntokozo Ndlovu
@ntokozondlovu1
Energetic receptionist with strong client interaction skills.
South AfricaWhat I'm looking for
I am an energetic and highly motivated individual with 5 years of working experience, including 1 year as a receptionist and 4 years in call center roles. My background has equipped me with solid client and people interaction skills, making me adept at handling various customer service scenarios.
Throughout my career, I have demonstrated excellent communication abilities and a strong desire to learn and serve others. I pride myself on being friendly, welcoming, and highly interactive, ensuring that clients feel valued and supported. I am currently pursuing an N5 qualification in Public Relations, which further enhances my skills in client engagement and communication.
Experience
Work history, roles, and key accomplishments
Receptionist
Webber Wentzel
Dec 2019 - Dec 2019 (0 months)
Greeted and assisted clients and visitors while adhering to access control requirements. Managed incoming telephone calls, obtained caller identity, and forwarded calls to the appropriate personnel or took messages.
Receptionist
Gauteng City College
Jan 2017 - May 2018 (1 year 4 months)
Managed incoming calls, screened, and transferred them to relevant persons, and took messages. Assisted students with queries and provided client liaison for general inquiries about courses offered.
Call Centre Agent
First Road
Jan 2014 - Nov 2016 (2 years 10 months)
Received emergency calls and liaised with distressed clients over the phone, assisting them with queries. Performed data capturing and general office administration, including filing and submitting weekly reports.
Education
Degrees, certifications, and relevant coursework
South West Gauteng College
N5 Public Relations, Public Relations
Currently pursuing an N5 Public Relations qualification, building foundational knowledge in public relations principles and practices.
Saint Franciscan Matric Project
National Senior Certificate, General Studies
Completed the National Senior Certificate (Grade 12) in 2010, achieving a matriculation qualification.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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