Looking for a job

Daberechukwu Uzomah

@daberechukwuuzomah

I build scalable healthcare and service operations, leading teams, governance, and transformation across regulated environments.

Nigeria

Message

What I'm looking for

I'm looking to lead programme delivery and operational transformation in a regulated, service-focused environment where I can scale teams, strengthen governance, improve customer experience, and coordinate complex stakeholder workstreams.

At Bastion Health, I built and scaled Client Services and Benefits Management from inception, supporting over 120,000 enrollees and a network of approximately 2,500 healthcare facilities.

I lead multidisciplinary teams, coordinate operations, technology, customer experience, and executive stakeholders, and establish governance, reporting, quality assurance, escalation, and continuity processes that keep services running reliably.

Earlier, I improved branch efficiency by 20% and reduced service turnaround times by 50% at Diamond Bank, while building operational support and project-delivery capability in a startup consulting environment. I bring 13+ years of experience in programme coordination, operational transformation, stakeholder management, and customer operations across healthcare, banking, and consulting.

Experience

Work history, roles, and key accomplishments

Head, Client Services and Benefits Management

Bastion Health Limited

Jan 2021 - Nov 2025 (4 years 10 months)

Provided strategic oversight for customer service and benefits administration programmes supporting over 120,000 enrollees and a healthcare provider network of approximately 2,500 facilities. Led a multidisciplinary team of 19 professionals and established programme governance structures, performance review frameworks, and escalation management processes.

Branch Operations Supervisor

Diamond Bank Plc

Nov 2016 - Dec 2017 (1 year 1 month)

Led a 25-member multidisciplinary team and delivered a 20% improvement in operational efficiency alongside a 50% reduction in service turnaround times. Managed branch cash operations exceeding USD 1.8 million monthly and directed customer acquisition and retention programmes through a network of 12 field agents.

Operations Management Team Leadership Process Improvement Cash Management Customer Acquisition Customer Retention Performance Management Reporting Regulatory Compliance

Customer Engagement Officer

Diamond Bank Plc

May 2014 - Oct 2016 (2 years 5 months)

Optimized customer satisfaction through efficient management of daily banking transactions using FLEXCUBE UBS and other platforms, improving customer satisfaction by 40%. Managed weekly utility and service payments for major government agencies totalling 360,000 USD and assisted with onboarding of 7 new customers per day to digital channels.

Customer Service Problem Solving FLEXCUBE UBS 6.0 Payment Processing Compliance Digital Onboarding Upselling Cross Selling

Business Support and Operations Lead

Centrifuge Consulting

Aug 2011 - Sep 2013 (2 years 1 month)

Coordinated business-support operations, staff onboarding, project support activities, and internal operational processes within a startup consulting environment. Managed a team of 7 personnel and developed internal feedback and reporting mechanisms that improved communication and operational visibility.

Operations Management Team Leadership Workflow Coordination Reporting Project Support Stakeholder Coordination Administrative Support