Nthofela Jeanette Mokhanoi

Provided high-level administrative support to the CEO, managing calendars, scheduling meetings, arranging travel, and handling confidential correspondence with discretion. Prepared meeting materials, took minutes, and followed up on action items.

Supervised and coordinated polling-station activities on voting day and during counting, ensuring materials were in place and staff managed efficiently. Protected the accuracy and confidentiality of the count.

Managed appointments, filing systems, mail, and correspondence. Processed policy applications and maintained client databases, handling client enquiries by phone and email.

Managed reservations, seating, and waitlists, monitoring the booking system to prevent overbooking. Handled calls and guest check-in and check-out accurately and professionally.

Grew the store's customer base by 60% within a month and exceeded monthly sales goals by training and motivating staff. Prepared concise reports on buying trends, customer needs, and profits.

Pursued a Bachelor of Arts in Public Administration and Political Science, gaining knowledge in public sector management and political systems.

Completed a Diploma in Public Administration and Management, focusing on administrative and managerial principles.