Open to opportunities

Justin Muzika

@justinmuzika

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Dedicated IT support technician with 6 years of experience.

South Africa

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What I'm looking for

I am looking for a dynamic company that offers growth opportunities and values IT support.

I am a young and hardworking IT support technician with 6 years of experience in the field. My journey has allowed me to develop a strong skill set in diagnosing hardware and software problems, ensuring that quality solutions meet business objectives. Currently, I am employed with a company that provides support to an organization in the banking sector, where I have the opportunity to troubleshoot and provide a wide range of IT solutions to various users.

In my current role as a Senior Support Technician at Altron Digital Business, I manage change processes, perform data center duties, and provide high care support to global markets. I take pride in my ability to work under pressure, maintaining customer satisfaction while assisting users who rely heavily on technology. I am eager to continue growing in my career and am looking for a suitable IT support technician position with a dynamic company that offers room for progression.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Technician

Current

Altron Digital Business

Nov 2023 - Present (1 year 7 months)

Managed change via Remedy and performed daily data center duties, including hardware changes and arranging servicing for air conditioning and UPS units. Provided high-care support to global markets, foreign trade services, and commercial investment banking.

Change Management Remedy Data Center Operations SCCM Active Directory Vendor Management IT Support Troubleshooting Reporting

Support Technician

Altron Bytes Managed Solutions

May 2020 - Present (5 years 1 month)

Provided technical support and troubleshooting for desktop and laptop equipment, acting as a liaison to resolve client issues efficiently. Administered IT department policies and procedures, maintaining logs of problems and system backups.

Technical Support Troubleshooting Printer Maintenance Avaya SCCM Active Directory Supplier Management

Registration Assistant (ICT Dept)

Nelson Mandela University

Jan 2018 - Present (7 years 5 months)

Assisted staff and students with the registration process for the new academic year. Provided support for IT-related issues encountered during registration.

IT Support Troubleshooting Customer Service

ICT Lab Technician

Nelson Mandela University

Jan 2016 - Present (9 years 5 months)

Responsible for setting up and maintaining the ICT lab on campus, assisting end-users with various issues including Microsoft Office installations. Performed basic Active Directory tasks and troubleshooted IT-related problems.

ICT Lab Setup Microsoft Office Printer Troubleshooting Active Directory Documentation

Education

Degrees, certifications, and relevant coursework

Strelitzia High

Matric, General Studies

Completed secondary education with a focus on general studies. Gained foundational knowledge across various subjects.

Nelson Mandela University

Higher Certificate, Information Technology (User Support Services)

Obtained a Higher Certificate in Information Technology with a specialization in User Support Services. Developed skills in providing technical assistance and resolving user-related IT issues.

Nelson Mandela University

National Diploma, IT (User Support Services)

Activities and societies: Incomplete, left with one module (project management)

Pursued a National Diploma in Information Technology with a focus on User Support Services. Completed most modules, gaining extensive knowledge in IT support, but did not complete the final project management module.