Looking for a job

Ntando Mangena

@ntandomangena

Message

I turn high-volume calls into qualified leads and scheduled appointments.

South Africa

Message

What I'm looking for

I'm looking for an appointment-setting, lead qualification, or sales development role where I can use high-volume calling, targeted discovery questions, and disciplined follow-up to convert conversations into qualified opportunities.

I'm an appointment-setting and lead-qualification professional who turns high-volume telephone conversations into qualified opportunities and scheduled appointments.

At Urban Econ Nikela, I managed over 200 inbound and outbound telephone engagements daily for SETA programmes. I maintained a 90%+ call-quality score and 92%+ data accuracy while qualifying respondents, handling objections, and working toward daily targets.

My BCom Law background supports structured thinking and professional communication, while remote project work has strengthened my independence, consistency, and accountability. I bring active listening, rapport building, CRM and lead-record management, and disciplined follow-up to B2B and B2C sales development work.

Experience

Work history, roles, and key accomplishments

Project Surveyor

Urban Econ Nikela

Jun 2025 - Aug 2026 (1 year 2 months)

Conducted and managed over 200 outbound and inbound telephone engagements daily for various SETAs and their programmes in a remote call-based environment. Maintained a 92%+ data accuracy rate and a 90%+ call-quality score while meeting daily productivity targets.

Private Tutor

Self Employed

Jan 2022 - Jan 2024 (2 years)

Managed relationships with students and parents while coordinating schedules, communication, and progress reporting. Built trust through reliability, consistent follow-up, and personalised communication.