Ntandokazi Ngwenya

I've supported consumer operations at TransUnion, managing confidential records, resolving escalated disputes and fraud cases, and contributing data to law-enforcement investigations.

I produce analytical reports on recurring trends, coordinate administrative activities across business functions, and maintain accurate, accessible, reliable records in regulated environments. My work includes fraud case management, compliance support, SOP planning, policy-development processes, and stakeholder service.

Previously, at iContact BPO, I retrieved medical records, managed high volumes of outbound calls and data capture, and worked within SLA, policy, and ethical requirements. During my Department of Health internship, I supported data governance, reporting, quality assurance, stakeholder collaboration, and standardised data collection.

I'm building on this foundation through completed Strategic Human Resource Management and Operations Management Framework development, with a focus on HR administration, recruitment coordination, talent acquisition, workforce planning, and people operations.