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Merlin Schlessmann

@merlinschlessmann

IT support and customer service at Vorwerk, handling customer inquiries, technical support, and CRM documentation.

At Vorwerk, I handled customer inquiries and provided technical support, while also making cold calls to prospective customers and qualifying initial contacts.

In my current logistics role with DHL, I pick orders using a hand scanner and warehouse management system, check inventory, and record discrepancies.

I also run my own server infrastructure using Linux and Windows, including Nextcloud, user administration, backups, and remote access. I use tools such as ChatGPT for research and workflow support, and hold an EF Set English B2 certificate.

Experience

Work history, roles, and key accomplishments

Current

Kommissionierer – Logistik

Current

DHL

Jun 2026 - Present (5 months)

Performed order picking in shift work using handheld scanners and warehouse management systems. Checked inventory, recorded discrepancies, and ensured reliable team handovers.

Order picking Warehouse Management Systems Inventory Control

Verschiedene praktische Tätigkeiten

Unknown

Jan 2016 - Dec 2025 (9 years 11 months)

Performed various practical tasks including manual labor, furniture transport and assembly, moves, driving vans up to 7.5t, and garden and landscaping work.

Manual labor Furniture Assembly Move Driving Landscaping

Fahrzeugüberführer

Unknown

Aug 2025 - Dec 2025 (4 months)

Transferred leasing vehicles to various drop-off points. Planned routes independently and handled vehicles responsibly.

Vehicle Transport Route Planning

Vertrieb & Kunden-Support

Vorwerk

Conducted telephone cold calls to acquire new customers and provided customer support and technical assistance. Managed CRM data and documented processes in the system.

Cold Calling Customer Support CRM Back Office