Nsikak Abel
@nsikakabel
Customer service professional skilled in resolving complaints and building strong client relationships.
NigeriaWhat I'm looking for
I’m a dedicated, customer-focused professional with extensive experience in customer service roles across chambers/law support and hospitality. I focus on delivering exceptional service by managing customer inquiries, resolving complaints, and ensuring a seamless first impression.
I’ve handled high-volume front-facing responsibilities such as greeting clients and guests warmly, scheduling and confirming appointments, managing incoming calls, and receiving/organizing mails and legal documents. I’m also confident multitasking in fast-paced environments, staying positive under pressure, and tailoring service for VIP or repeat clients.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Monty Suites
Dec 2023 - Nov 2024 (11 months)
Supported hotel guest experience by greeting guests, resolving issues and complaints, and managing room reservations, cancellations, and modifications. Provided information on hotel facilities and local attractions to enhance the stay.
Customer Service Representative
Oforleta & Associates (Emeuwe Chambers)
Dec 2020 - Nov 2022 (1 year 11 months)
Provided customer service to clients by welcoming visitors, managing phone inquiries, and scheduling appointments with attorneys. Received, organized, and managed incoming mails and legal documents while addressing queries professionally.
Customer Service Representative
Curlla Luxury Salon
Delivered front-desk customer service by greeting clients, resolving complaints, and coordinating preferred time slots for VIP and repeat clients. Communicated the salon’s service options, values, and luxury standards while maintaining a positive client experience.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate of Completion, Virtual Assistant
Completed the ALX Africa Virtual Assistant program (Certificate of Completion) from September to November 2024.
National Youth Service Corps (NYSC)
Discharge Certificate, National Youth Service Corps (NYSC)
2022 - 2023
Completed the National Youth Service Corps (NYSC) program and received a discharge certificate for 2022 to 2023.
Akwa Ibom State University
Bachelor of Science (BSc), Mass Communication
2015 - 2021
Earned a BSc in Mass Communication from Akwa Ibom State University between 2015 and 2021.
Anglican Girls College
WAEC Certificate, Secondary Education
2008 - 2014
Completed secondary education at Anglican Girls College and obtained a WAEC certificate between 2008 and 2014.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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