Open to opportunities

NSHUTI Slyva

@nshutislyva1

Message

I drive customer support, sales, and marketing outcomes through multilingual communication and call center operations.

Rwanda

Message

What I'm looking for

I'm looking for customer support, sales, marketing, or multilingual communication work where I can deliver customer-focused solutions, meet service standards, and contribute to business growth.

I've supported customers and managed inbound and outbound calls at Rwanda Development Board, Infinite Potentials Consulting, and Bank of Kigali. I provide phone, email, and live-chat support while meeting service standards, KPIs, and SLAs.

I bring experience in sales, lead generation, customer relationship management, marketing campaigns, and multilingual translation and interpretation. Fluent in French and English and native in Kinyarwanda, I focus on customer-focused solutions that support business growth.

Experience

Work history, roles, and key accomplishments

Current

Sales & Marketing Specialist

Current

Bank of Kigali

Jan 2025 - Present (1 year 7 months)

Interpreted conversations to facilitate effective communication between clients and stakeholders. Handled inbound and outbound calls professionally and efficiently, ensuring compliance with company policies and service-level agreements.

Negotiation Market Analysis Customer Relationship Management Marketing Campaigns Lead Generation Sales Translation Interpretation OPI VRI CAT Tools SDL Trados Confidentiality CRM Systems Problem Solving Customer Service

Customer Support Specialist

Rwanda Development Board

Jan 2024 - Jan 2025 (1 year)

Handled inbound and outbound calls professionally and efficiently. Provided high-quality customer support through phone, email, and live chat, meeting performance targets and service standards.

Customer Support Call Center Operations Problem Solving CRM Systems Email Support Live Chat KPI Management

Call Center Agent

Infinite Potentials Consulting

Jan 2023 - Jan 2024 (1 year)

Provided accurate written and verbal translation across different languages. Managed multiple tasks effectively in a fast-paced call center environment, handling inbound and outbound calls professionally.

Translation Interpretation Call Center Operations Multitasking Customer Service Confidentiality