Nshuti Slyva
@nshutislyva
Sales and Marketing Specialist who drives leads, customer relationships, and growth.
RwandaWhat I'm looking for
I’m a Sales & Marketing Specialist with proven experience in driving sales, generating leads, managing customer relationships, and executing marketing campaigns. I bring strong communication and negotiation skills, backed by market analysis and a customer-focused approach to achieve business growth.
In customer-facing roles, I’ve handled inbound and outbound calls professionally, provided high-quality support via phone, email, and live chat, and ensured compliance with company policies and service-level agreements (SLAs). I also support multilingual needs through remote/phone interpretation and written translation using tools like SDL Trados.
Experience
Work history, roles, and key accomplishments
Sales & Marketing Specialist
Bank of Kigali
Jan 2025 - Present (1 year 6 months)
Interpreted conversations to facilitate communication between clients and stakeholders and handled inbound and outbound calls. Ensured compliance with company policies and service-level agreements (SLAs) while meeting performance targets and KPIs.
Customer Support
Rwanda Development Board
Jan 2024 - Jan 2025 (1 year)
Provided customer support by handling inbound and outbound calls and supporting customers via phone, email, and live chat. Delivered high-quality service aligned with support standards and service expectations.
Call Center Experience
Infinite Potentials Consulting CAT
Jan 2023 - Jan 2024 (1 year)
Performed accurate written and verbal translation across languages in a fast-paced call center environment. Managed multiple tasks while maintaining confidentiality and professional ethics, using SDL Trados (CAT tools).
Education
Degrees, certifications, and relevant coursework
Bank of Kigali
Bachelor of Science in Commerce, Commerce
2025 -
Bachelor of Science in Commerce (enrollment started in 2025; end date not provided).
Indigital Marketing
Diploma in Digital Marketing, Digital Marketing
Diploma in Digital Marketing (year and institution details not provided beyond the program name).
Customer Care Service
Diploma in Customer Care Service, Customer Service
Diploma in Customer Care Service (year and institution details not provided beyond the program name).
Virtual Assistant
Diploma in Virtual Assistant, Virtual Assistance
Diploma in Virtual Assistant (year and institution details not provided beyond the program name).
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Job categories
Skills
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